Privacy policy

Privacy Policy

Last Updated: January 10, 2026

Pawzzy Health operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a secure and personalized shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, purchase from, or otherwise interact with our Services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you.

We may collect the following categories of personal information depending on how you interact with our Services:

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Payment Information

  • Credit/debit card details

  • Payment confirmation details

  • Transaction history

(Note: Payment processing is securely handled by third-party payment providers. We do not store full payment card details.)

Account Information

  • Username

  • Password

  • Preferences

  • Account settings

Transaction Information

  • Products viewed or purchased

  • Items added to cart

  • Order history

  • Returns and exchanges

Communications

  • Messages sent to customer support

  • Emails and other correspondence

Device & Usage Information

  • IP address

  • Browser type

  • Device identifiers

  • Cookies and similar tracking technologies

  • Website interaction data

How We Collect Personal Information

We collect information:

  • Directly from you when you place an order or contact us

  • Automatically through cookies and tracking technologies

  • From service providers such as Shopify

  • From marketing and advertising partners

How We Use Your Personal Information

We use personal information to:

Provide and Improve Our Services

  • Process payments and fulfill orders

  • Provide shipping and tracking

  • Manage returns and exchanges

  • Maintain your account

  • Improve website performance and product offerings

Marketing & Advertising

  • Send promotional emails (you may opt out at any time)

  • Display relevant advertisements

  • Provide product recommendations

Security & Fraud Prevention

  • Detect fraudulent transactions

  • Prevent misuse of our Services

  • Secure customer accounts

Legal Compliance

  • Comply with applicable laws

  • Respond to legal requests

  • Enforce our policies

How We Share Personal Information

We may share your information with:

  • Shopify, which powers our store

  • Payment processors

  • Shipping and fulfillment partners

  • Marketing and analytics providers

  • Legal authorities when required

We do not sell your personal information for monetary compensation.

Relationship with Shopify

Our Services are hosted by Shopify.

Shopify may process personal information to provide and improve its services. To learn more about Shopify’s privacy practices, visit:

https://privacy.shopify.com/en

If applicable under your jurisdiction, you may exercise certain privacy rights through Shopify’s Privacy Portal.

Children’s Data

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us for removal.

Security & Data Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no online transmission is 100% secure.

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Privacy Rights

Depending on your location (including the EU, UK, or certain U.S. states), you may have rights such as:

  • Right to Access

  • Right to Delete

  • Right to Correct

  • Right to Data Portability

  • Right to Opt-Out of Targeted Advertising

To exercise your rights, please contact us at:

📧 trypawzzy@gmail.com

We may need to verify your identity before processing requests.

International Transfers

Your information may be transferred outside your country of residence.

If transferring data from the EU or UK, we rely on Standard Contractual Clauses or other lawful transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us:

📧 Email: trypawzzy@gmail.com