Shipping policy

Shipping & Delivery Policy

Pawzzy Health

At Pawzzy Health, we are committed to getting your ear care products to you quickly, safely, and reliably. We want your shopping experience to be seamless from the moment you click “purchase” to the moment your package arrives at your doorstep.

Order Processing

All orders are processed and prepared for shipment within 1–2 business days (Monday–Friday).

Cut-off Time: Orders placed after 2:00 PM PST will begin processing on the following business day.

Please note: Orders are not processed on weekends or major holidays.

Shipping Timelines

We ship our products directly from our trusted fulfillment partners.

Standard Shipping: Estimated transit time is 4–7 business days after processing.

Total Delivery Time: Including processing, you can expect your order within 5–9 business days from purchase.

Final delivery is subject to your local carrier’s operating hours.

Shipping Rates

Shipping fees are automatically calculated at checkout based on:

  • Weight of your order

  • Destination address

  • Shipping method selected

We strive to keep shipping costs fair and transparent.

Tracking Your Order

Once your order leaves our fulfillment center, you will receive a shipping confirmation email with a tracking number.

Please allow up to 48 hours for tracking information to appear in the carrier’s system.

International Shipping & Customs

For international orders, your package may be subject to import duties, taxes, or customs fees upon arrival in your country.

These charges are not included in our shipping rates and are the sole responsibility of the customer.

We recommend checking with your local customs office to estimate potential fees before placing your order.

Potential Delays

While we do our best to meet estimated delivery times, external factors such as:

  • High order volumes

  • Weather conditions

  • Carrier delays

  • Customs procedures

may occasionally cause delays.

We sincerely appreciate your patience and understanding in these rare situations.

30-Day No-Hassle Returns

If your Pawzzy Health product is unused, unopened, and in original condition, you can request a return or exchange within 30 days of purchase.

For full details, please review our Refund & Return Policy.

Need Assistance?

We love helping our customers! Our support team is available 24/7 to answer any questions regarding your order or shipping.

📧 Email: trypawzzy@gmail.com