Terms of service

Terms of Service

OVERVIEW

Welcome to Pawzzy Health. The terms “we”, “us” and “our” refer to Pawzzy Health. Pawzzy Health operates this store and website, including all related information, content, features, tools, products and services (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you access or use our Services.

By using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

You represent that you are at least 18 years of age or the age of majority in your jurisdiction.

You agree that all information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

You may not transfer or sell your account.

SECTION 2 – OUR PRODUCTS

Pawzzy Health sells personal ear hygiene devices and related accessories.

Product descriptions and images are provided for informational purposes only. Actual product appearance may vary depending on your device settings.

We reserve the right to:

  • Modify product descriptions

  • Discontinue products

  • Limit quantities per customer or region

We do not guarantee that products will meet subjective expectations beyond what is explicitly stated.

SECTION 3 – MEDICAL & SAFETY DISCLAIMER

Pawzzy Health products are designed for personal ear hygiene use only.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

You agree that:

  • You will follow all instructions provided.

  • You will not use the device if you have a known ear condition unless approved by a medical professional.

  • You will not use the product on children without adult supervision.

Pawzzy Health is not responsible for injury resulting from misuse, improper handling, or use contrary to instructions.

If you experience pain, discomfort, dizziness, or irritation, discontinue use immediately and consult a healthcare professional.

SECTION 4 – ORDERS

Placing an order constitutes an offer to purchase.

Pawzzy Health reserves the right to accept or decline any order at its discretion.

Orders are not accepted until payment is processed and confirmation is sent.

We may cancel orders due to:

  • Suspected fraud

  • Pricing errors

  • Inventory issues

  • Payment authorization failure

Purchases are for personal use only and may not be resold.

SECTION 5 – PRICES AND BILLING

Prices are subject to change without notice.

Posted prices do not include taxes, customs duties, or import fees unless stated otherwise.

You agree that:

  • Payment information provided is accurate

  • You are authorized to use the payment method

  • You will pay all charges incurred

SECTION 6 – SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed.

We are not liable for delays caused by:

  • Shipping carriers

  • Customs

  • Natural events

  • Force majeure circumstances

Risk of loss transfers to you once the product is handed to the carrier.

SECTION 7 – RETURNS

All returns are subject to our Refund & Return Policy.

Due to hygiene regulations, used personal care devices cannot be returned.

SECTION 8 – INTELLECTUAL PROPERTY

All content on this website, including logos, branding, images, text, and product designs, is the property of Pawzzy Health or its licensors.

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Services without written permission.

SECTION 9 – OPTIONAL TOOLS & THIRD-PARTY LINKS

We may provide access to third-party tools “as is” without warranties.

We are not responsible for third-party websites or services.

Use them at your own risk.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify.

All purchases are made directly with Pawzzy Health.

You release Shopify from liability related to your transactions with us.

SECTION 11 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law:

The Services and products are provided “AS IS” and “AS AVAILABLE.”

We disclaim all warranties, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

We do not guarantee uninterrupted or error-free service.

SECTION 12 – LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Pawzzy Health shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits or data.

Our total liability for any claim relating to a product shall not exceed the amount paid for that product.

We are not liable for injuries resulting from misuse or failure to follow instructions.

SECTION 13 – INDEMNIFICATION

You agree to indemnify and hold harmless Pawzzy Health and Shopify from any claims arising from:

  • Your misuse of the Services

  • Your violation of these Terms

  • Your violation of applicable law

SECTION 14 – TERMINATION

We may suspend or terminate your access at any time without notice if you violate these Terms.

Certain sections survive termination, including:

  • Intellectual Property

  • Limitation of Liability

  • Indemnification

SECTION 15 – GOVERNING LAW

These Terms shall be governed by the laws of the jurisdiction in which Pawzzy Health operates, without regard to conflict of law principles.

You consent to jurisdiction in those courts.

SECTION 16 – CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the Services after changes constitutes acceptance of those changes.

SECTION 17 – CONTACT INFORMATION

If you have questions regarding these Terms:

📧 Email: trypawzzy@gmail.com